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Frequently Asked


Unity Place
Unity Point

Got Questions?
We’ve Got Answers.

Ready to learn more about the Unity living experience? Why not start with our FAQs! We’ve compiled answers to your frequently asked questions so you can see if Unity Place or Unity Point is right for you. If you have a question we haven’t answered or you want to schedule a tour of our community, don’t hesitate to reach out via our Contact page!

Frequently Asked Questions

Where is Visitors Parking?

Paid Visitor Parking for both Unity Point & Unity Place is located outside behind Unity Point ONLY (333 University Ave) in the following Parking Spots:

  • #1-#6
  • To pay for Visitors Parking you will need to use the HONK mobile app.
  • Scan the QR code on the sign located in front of each Visitors spot (Like the one below!) to register your license plate and pay.

Are utilities included?

All utilities are included in the rent with the exception of Hydro (Electricity).

Residents are required to make an account with Carma Billing by visiting:

Questions or concerns? Contact Carma directly:

I’m not a student, can I still live here?

Absolutely! We lease to students and non-students alike!

Is parking included?

Parking is not included in the rent; it is a separate lease agreement and are leased on a first come first serve basis. Pricing varies depending on if it is outside, covered, underground, or EV (electric). A parking lease is signed on an annual basis.

For pricing and availability, email us at

Are pets allowed?

Yes, both Unity Place & Unity Point are pet friendly.

What happens if I get locked out or lose my keys?

We understand life happens and sometimes you may forget or lose your key.

Lock-Out Service: min. $75.00

Fob replacement: $25

Mailbox Key: $25


CALL the After-Hour Maintenance Line for lock-outs: 343-688-1300 and follow the voice prompts.

Something is broken or damaged in my suite, what do I do?

Please enter a maintenance request through your resident portal.

How do I pay my rent each month?

You can pay your rent online through your Tenant Portal. You can pay through pre-authorized debit (automatic withdrawals) by entering your banking information, or by credit card.

Rent is due on the 1st of each month.

We only accept the following payment methods: (1) online through your Resident Portal, (2) personal cheque, (3) money order, (4) bank draft, or (5) certified cheque.

What if I want to bring my own furniture? Can I remove the furniture provided?

While you’re welcome to bring your own furniture, there may not be enough space in your unit for additional furniture. Check out our floor plans to plan in advance prior to your move-in! While most floor plans will be similar, please note they may not be exactly as seen on the website.

Any and all furniture that is provided and listed in your lease agreement must remain in the unit at all times. Unfortunately, we do not have any additional storage in the building to store these items for you.

What Internet is provided? Who do I contact if I have an issue?

Complementary ‘Cloudwifi’ has installed a high-speed wireless (Wi-Fi) Internet network throughout both Unity Point & Unity Place. You will be able to connect multiple computers and devices to this wireless network – not only within your unit, but across the entire building as well.

You are not permitted to install any other Internet services.

Have questions on how to connect? Check out their website:

How long are your leases?

Our leases are typically for one full year in length, beginning in September and ending in August, or beginning in May and ending in April.

My lease is up, what are my options?

You can choose to renew for another fixed term one year lease, or move to a month to month lease.

A fixed-term tenancy means you have an agreement to live in a unit for at least a certain length of time. The agreement is called the lease, and the length of time is called the term. In our case, month-to-month means after August 31st if you would like to leave you will need to provide a written 60 days’ notice. You do not have to sign an extension lease but if you would like to be on a fixed lease we can provide you with one.

Can I move out before my lease ends? (Sublets & Assignments)

We understand that you may experience life events that mean you need to move out early. For either scenario below, be sure to email us for more details.

Scenario 1:

You need to move out and you are not planning on coming back to the unit:

  • You will want to complete an Assignment of your lease to a new person. The new person must submit an application and be approved for the unit like you were. Once approved, the new person becomes a tenant and is fully responsible for all obligations in the lease. If they are not approved, you are still responsible for paying the monthly rent until another suitable person is found.

Scenario 2:

You are moving out for a short time (i.e. going on exchange), but will be moving back into the unit when you return:

  • You will want to sublet your apartment for the time you are away. You are fully responsible for your subtenant, and must still continue to pay the rent. If you subtenant damages the unit or does not pay you – you are still responsible to pay the rent and to pay the cost of the damages.
  • Be advised that you are not allowed to charge your subtenant more than the legal rent you pay to Unity.
What is included in the rent?

Included in the rent:

  • All utilities except for electricity/hydro
  • Fully furnished: closet with organizer, bed (double/queen), adjustable standing desk & desk chair, couch, coffee table, TV, dining table & chairs
  • Appliances: fridge, stove, dishwasher, microwave, washer & dryer

The following amenities are complimentary (free!):

  • Access to the community amenities (24/7 gym, study rooms, etc),
  • Monthly housekeeping (cleaning) services
  • Internet
Why has my rent increased?

The rent for a unit can be increased 12 months after a resident first moved in or 12 months since the resident’s last rent increase.

What is an N11?

An N11 is a document you sign to officially end your tenancy with Varsity at the end of your fixed term lease, or once 60 days notice have been given if you are on a month-to-month lease.

Please note, by signing an N11 document (Mutual Notice to Terminate) you give Varsity the right to lease out your unit on the date agreed upon in your N11.

Do you have accessible units?

Yes, we do have accessible units, they are available upon request!

How do I use the dishwasher in my apartment?

This short video will explain how to use your dishwasher! –> How To Series – Dishwasher

After-Hour Service (Emergency Maintenance)

Please call 343-688-1300 for after-hour emergencies.


  • Full loss of power for entire apartment
  • Flood, leak, or pipe burst
  • Locked out of building, apartment, or bedroom

For life threatening emergencies, please dial 9-1-1 for police, fire department or ambulance.

What is monthly Housekeeping?

Complementary housekeeping / cleaning services are provided for all suites. Common areas of your apartment are cleaned on a monthly basis, and includes the kitchen, bathroom, and living room. Bedrooms are not cleaned. Notice of Entry is provided in advance. Ensuite bathrooms (private bathrooms) are also not cleaned if bedroom doors are shut. Staff will not move personal belongings or dishes, so make sure to tidy up before our Housekeeping Staff arrive!

We don’t permit residents to opt-out of monthly housekeeping.


Your home at Avant Living is cared for by Varsity Communities in partnership with the Condominium Corporation. Here’s how we divide responsibilities.

Avant Living

Responsible for:
  • Leasing
  • Renewal Inquiries
  • Potential Clients
  • Rent Inquiries
  • Maintenance in Unit
  • Housekeeping
  • Questions About Your Account
  • Overdue Items and Collections
  • Management
  • Lockouts
  • New Key Purchases
  • Parking Passes
  • Mail Keys

Condo Corporation

Responsible for:
  • Luxer One & Snaile
  • Lockers
  • Intercom System
  • Parking Enforcement
  • Maintenance Outside Unit
  • Common Areas & Shared Facilities Including Lounge, Party Room, and Gym
  • Community Wi-Fi