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WE’VE GOT ANSWERS

Ready to learn more about the Unity living experience? Why not start with our FAQs! We’ve compiled answers to your frequently asked questions so you can see if Unity Place or Unity Point is right for you. If you have a question we haven’t answered or you want to schedule a tour of our community, don’t hesitate to reach out.

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More FAQs

WHAT DOES INDIVIDUAL LEASING MEAN?

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

WHAT ARE RENTAL INSTALLMENTS? WHY IS MY RENT NOT PRORATED?

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

WHAT SHOULD I BRING TO MY NEW APARTMENT?

While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:

COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.

BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

SOMETHING IS BROKEN OR DAMAGED IN MY SUITE, WHAT DO I DO?

Please enter a maintenance request through your resident portal.

WHAT IF I WANT TO BRING MY OWN FURNITURE? CAN I REMOVE THE FURNITURE PROVIDED?

While you’re welcome to bring your own furniture, there may not be enough space in your unit for additional furniture. Check out our floor plans to plan in advance prior to your move-in! While most floor plans will be similar, please note they may not be exactly as seen on the website.

Any and all furniture that is provided and listed in your lease agreement must remain in the unit at all times. Unfortunately, we do not have any additional storage in the building to store these items for you.

WHAT INTERNET IS PROVIDED? WHO DO I CONTACT IF I HAVE AN ISSUE?

Complementary ‘Cloudwifi’ has installed a high-speed wireless (Wi-Fi) Internet network throughout both Unity Point & Unity Place. You will be able to connect multiple computers and devices to this wireless network – not only within your unit, but across the entire building as well.

You are not permitted to install any other Internet services.

Have questions on how to connect? Check out their website: https://cloudwifi.ca/student-faq

WHAT IS INCLUDED IN THE RENT?

Included in the rent:

  • All utilities except for electricity/hydro
  • Fully furnished: closet with organizer, bed (double/queen), adjustable standing desk & desk chair, couch, coffee table, TV, dining table & chairs
  • Appliances: fridge, stove, dishwasher, microwave, washer & dryer

The following amenities are complimentary (free!):

  • Access to the community amenities (24/7 gym, study rooms, etc),
  • High-speed Internet
WHY HAS MY RENT INCREASED?

The rent for a unit can be increased 12 months after a resident first moved in or 12 months since the resident’s last rent increase.

WHAT IS AN N11?

An N11 is a document you sign to officially end your tenancy with Unity at the end of your fixed term lease, or once 60 days notice have been given if you are on a month-to-month lease.

Please note, by signing an N11 document (Mutual Notice to Terminate) you give Unity the right to lease out your unit on the date agreed upon in your N11.

WHERE IS VISITORS PARKING?

Paid Visitor Parking for both Unity Point & Unity Place is located outside behind Unity Point ONLY (333 University Ave) in the following Parking Spots:

  • #1-#6
  • To pay for Visitors Parking you will need to use the HONK mobile app.
  • Scan the QR code on the sign located in front of each Visitors spot (Like the one below!) to register your license plate and pay.
ARE UTILITIES INCLUDED?

All utilities are included in the rent with the exception of Hydro (Electricity).

Residents are required to make an account with Carma Billing by visiting: https://carmaplus.ca/CarmaBilling/EnrollmentONForm.aspx

Questions or concerns? Contact Carma directly:

I’M NOT A STUDENT, CAN I STILL LIVE HERE?

Absolutely! We lease to students and non-students alike!

IS PARKING INCLUDED?

Parking is not included in the rent; it is a separate lease agreement and are leased on a first come first serve basis. Pricing varies depending on if it is outside, covered, underground, or EV (electric). A parking lease is signed on an annual basis. For pricing and availability, email us at unitypoint@peakmade.com

ARE PETS ALLOWED?

Yes, both Unity Place & Unity Point are pet friendly.

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?

We understand life happens and sometimes you may forget or lose your key.

  • Lock-Out Service: min. $75.00
  • Fob Replacement: $25
  • Mailbox Key Replacement: $25

CALL the After-Hour Maintenance Line for lock-outs: 343-688-1300 and follow the voice prompts.

HOW LONG ARE YOUR LEASES?

Our leases are typically for one full year in length, beginning in September and ending in August, or beginning in May and ending in April.

MY LEASE IS UP, WHAT ARE MY OPTIONS?

You can choose to renew for another fixed term one year lease, or move to a month to month lease.A fixed-term tenancy means you have an agreement to live in a unit for at least a certain length of time. The agreement is called the lease, and the length of time is called the term. In our case, month-to-month means after fixed-term lease expires, if you would like to leave you will need to provide a written 60 days’ notice. You do not have to sign an extension lease but if you would like to be on a fixed lease we can provide you with one.

CAN I MOVE OUT BEFORE MY LEASE ENDS? (SUBLETS & ASSIGNMENTS)

We understand that you may experience life events that mean you need to move out early. For either scenario below, be sure to email us for more details.

  • Scenario 1:You need to move out and you are not planning on coming back to the unit:
    • You will want to complete an Assignment of your lease to a new person. The new person must submit an application and be approved for the unit like you were. Once approved, the new person becomes a tenant and is fully responsible for all obligations in the lease. If they are not approved, you are still responsible for paying the monthly rent until another suitable person is found.
  • Scenario 2:
    • You are moving out for a short time (i.e. going on exchange), but will be moving back into the unit when you return:
      • You will want to sublet your apartment for the time you are away. You are fully responsible for your subtenant, and must still continue to pay the rent. If you subtenant damages the unit or does not pay you – you are still responsible to pay the rent and to pay the cost of the damages.
      • Be advised that you are not allowed to charge your subtenant more than the legal rent you pay to Unity.
HOW DO I USE THE DISHWASHER IN MY APARTMENT?

This short video will explain how to use your dishwasher! –> How To Series – Dishwasher

AFTER-HOUR SERVICE (EMERGENCY MAINTENANCE)

Please call 343-688-1300 for after-hour emergencies.i.e.

  • Full loss of power for entire apartment
  • Flood, leak, or pipe burst
  • Locked out of building, apartment, or bedroom

For life threatening emergencies, please dial 9-1-1 for police, fire department or ambulance.

DO YOU HAVE ACCESSIBLE UNITS?

Yes, we do have accessible units, they are available upon request!

Unity Student Apartments
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